Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since you received your items , unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

WE DO NOT ISSUE REFUNDS. WE WILL ONLY ALLOW EXCHANGES.

• Store credit only applicable to certain cases. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at artesaniasliliana2019@gmail.com and send your item to: 10110 country knoll drive, houston TX 77086, United States.

Lost Packages 

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed. 

If your package is confirmed ti be delivered to your address by the USPS, we would need to wait up to 2 business days for the USPS to deliver your package after it has been marked as delivered just in case it was mistakenly scanned before putting a claim for a lost package.

If your package is nowhere to be found after 2 business days, our customer must file a claim with the USPS regarding their undelivered package. This could mean they delivered it to the wrong address, wrong mailbox/parcel locker, stolen at the delivery site, etc.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 10110 Country Knoll Drive, houston TX 77086, United States

You will be responsible for paying for your own shipping costs for returning your item and getting new item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.